Inclusion Training Program for Tourism Operators
Inclusion Training Program
For Tourism Accommodation & Experiences Operators
A short course designed for tourism businesses and their employees, to confidently welcome guests with disabilities, ensuring a great guest experience.
This training offers practical steps and cost-effective changes, informed by feedback from our 30,000 followers and subscribers with disabilities who are passionate about travel. Upon finishing the training, you will be well-prepared to provide an inclusive guest experience. It will empower managers and employees by equipping them with knowledge tailored to their specific roles.
THE TRAINING IS CONDUCTED VIA IN-PERSON WORKSHOPS ANYWHERE IN AUSTRALIA, CURATED FOR YOUR BRAND.
THERE ARE TWO OPTIONS
Inclusion Training- Team Members
Tailored for team members who work in client-facing or client-support roles.
Team members will learn:
- – About disability. Just as each hotel is different, so are types of disabilities. Learn about physical, neurodiverse, vision-assisted, hearing-assisted and guests with autistic disabilities.
- – How to offer an inclusive welcome for all disability types.
- – How does your role (Housekeeping, Reception, Marketing) play such an important role in making guests with disabilities feel welcome and comfortable?
- – Simple adjustments for optimal guest comfort.
- – Inclusive language & protocol. How to feel comfortable communicating with a guest with a disability.
- – No question if off the table, ask anything you are afraid to but need to know.
- – Roll A Mile In My Shoes Excercise: An eye-opening exercise where you and your teammates navigate your accommodation and surroundings, to understand from the viewpoint of a traveller with a disability.
Copyright Notice: The Accessible Group, 2024. Unauthorized reuse is strictly prohibited and subject to legal consequences.
Inclusion Training- Decision Makers
Tailored for decision makers (General Manager, Revenue Manager, Hotel Owner / Franchisee) who work in client-facing or client-support roles.
Team members will learn:
Part One – The Why
- The Business Case for Accessible Tourism.
- Why accessible tourism is a priority for your business.
- What building standards miss that you should be including?
- Why be cautious about assisted technology (including Digital Compendiums).
- Why embracing Accessible Tourism is VITAL for your businesses ESG (Environmental Social Governance)
Part two – The How
- -Types of disabilities. Just as each hotel is different, so are types of disabilities.
- -How to ensure your team provides an inclusive welcome.
- -Refurbishing and the three tiers: What you can incorporate for maximum occupancy.
- -Products for effortless guest experience: Based on the three tiers.
- -Self Auditing tips
- -How NDIS and other government organisations can fund Accommodation.
- -Marketing tips to attract guests with disabilities
- -Why the season for travellers with disabilities is very different from your current guests.
- – How to set your ESG or Diversity Equity and Inclusion Plan.
Part three – Roll A Mile In My Shoes Exercise
- – Roll A Mile In My Shoes Exercise: An eye-opening exercise where you and your teammates navigate your accommodation and surrounds, to understand from the viewpoint of a traveller with a disability.
Copyright Notice: The Accessible Group, 2024. Unauthorized reuse is strictly prohibited and subject to legal consequences.
ROLL A MILE IN MY SHOES
Since 2019, we have been conducting these eye-opening exercises with our accommodation providers. Whilst not every traveller is a wheelchair user (far from it!), you get to experience the challenges people with disabilities face when travelling. 100% of the time, small adjustments are made (such as ensuring crockery and glassware is lowered within reach).
“Thank you for prompting this experience, it was an excellent learning tool for the whole team. We have already made a few adjustments to our procedures due to the training.”
Andrew Wallace
Sales Executive Quest St Kilda Road
Testimonial
